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AI for Customer Support

Faster replies, happier customers. Use AI to draft on-brand responses, build a knowledge base, handle tough tickets, and keep quality high at scale.

Intermediate5 modules11 prompts2.5 hoursFree

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Works with ChatGPT, Claude, Gemini and Copilot. No experience or credit card required.

What you’ll learn

Free prompts from this course

Copy these straight into ChatGPT, Claude, Gemini, or Copilot. This is a sample — the full course has 11 ready-to-use prompts plus interactive exercises.

Reply from a ticket
Draft a support reply to the message below. Be warm, clear, and solution-focused. Use only the facts I provide; if info is missing, tell me what to ask. Match this tone: [friendly/professional].

TICKET: [paste]
RELEVANT FACTS: [paste]
Explain simply
Rewrite this technical explanation so a non-technical customer can follow it easily, staying accurate and kind:

[paste]
Reusable macros
Create 8 on-brand support macros for [product]: greeting, password reset, refund, bug, feature request, shipping delay, cancellation, thank-you. Easy to personalize.
De-escalation draft
A frustrated customer wrote the message below. Draft a calm, empathetic reply that acknowledges, owns where fair, and gives a clear next step. Not defensive: [paste].
Ticket to knowledge
Turn this resolved ticket into a clear help-center article: problem, solution steps, and a tip to avoid it. Plain language, scannable: [paste].
De-escalate a complaint
A frustrated customer wrote the message below. Draft a calm, empathetic reply that acknowledges their frustration, takes ownership where fair, and offers a clear next step. Don't be defensive.

[paste]
Say no, kindly
Help me decline this request (which we can't fulfill because [reason]) in a way that's empathetic, explains the why, and offers an alternative if possible.
Draft macros
Create 8 reusable support macros for common situations in my product [describe]: greeting, password reset, refund, bug report, feature request, shipping delay, cancellation, and thank-you. Friendly, on-brand, easy to personalize.

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The full AI for Customer Support course is free during our public preview — interactive lessons, all prompts, exercises, and a completion certificate.

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