Faster replies, happier customers. Use AI to draft on-brand responses, build a knowledge base, handle tough tickets, and keep quality high at scale.
Intermediate5 modules11 prompts2.5 hoursFree
Start this course free →Works with ChatGPT, Claude, Gemini and Copilot. No experience or credit card required.
Copy these straight into ChatGPT, Claude, Gemini, or Copilot. This is a sample — the full course has 11 ready-to-use prompts plus interactive exercises.
Draft a support reply to the message below. Be warm, clear, and solution-focused. Use only the facts I provide; if info is missing, tell me what to ask. Match this tone: [friendly/professional]. TICKET: [paste] RELEVANT FACTS: [paste]
Rewrite this technical explanation so a non-technical customer can follow it easily, staying accurate and kind: [paste]
Create 8 on-brand support macros for [product]: greeting, password reset, refund, bug, feature request, shipping delay, cancellation, thank-you. Easy to personalize.
A frustrated customer wrote the message below. Draft a calm, empathetic reply that acknowledges, owns where fair, and gives a clear next step. Not defensive: [paste].
Turn this resolved ticket into a clear help-center article: problem, solution steps, and a tip to avoid it. Plain language, scannable: [paste].
A frustrated customer wrote the message below. Draft a calm, empathetic reply that acknowledges their frustration, takes ownership where fair, and offers a clear next step. Don't be defensive. [paste]
Help me decline this request (which we can't fulfill because [reason]) in a way that's empathetic, explains the why, and offers an alternative if possible.
Create 8 reusable support macros for common situations in my product [describe]: greeting, password reset, refund, bug report, feature request, shipping delay, cancellation, and thank-you. Friendly, on-brand, easy to personalize.
The full AI for Customer Support course is free during our public preview — interactive lessons, all prompts, exercises, and a completion certificate.
Start AI for Customer Support free →